Managed services
Managed AI infrastructure, operated around the clock.
End-to-end data center managed services for the BAYWAW AI Container. One team monitors, maintains, secures and upgrades your GPU cluster day and night, so your engineers stay focused on models, not machines.
Service level
Always on
- Coverage
- 24/7/365
- Initial response
- <15min
Regional coverage · UTC offset
Americas
UTC −5 to −8
EMEA
UTC 0 to +3
Asia
UTC +8 to +11
APAC
UTC +10 to +13
Proactive issue detection
01Operating model
You plug in. We handle the rest.
Owning sovereign AI compute should not mean building a data center operations team from scratch. BAYWAW delivers the AI Container pre-integrated and tested, then runs it for you: the infrastructure, the day‑to‑day operations and the support, under one accountable partner.
Infrastructure
Servers, immersion tanks, coolant loops, power modules and network fabric, maintained and kept current for the life of the container.
Operations
Real-time monitoring, alerting, automated remediation where possible, and regular reports that feed your capacity planning.
Support
Follow-the-sun coverage around the globe, an initial response in under 15 minutes, and skilled engineers on site when hardware needs hands.
02Service catalog
Ten services, one operating team.
GPU cluster managed services that cover every layer of the BAYWAW AI Container, from the first health check to the next technology refresh. Each service can be scoped to the way your team works.
Server maintenance
Health checks and preventive maintenance across all 78 servers, with ongoing performance optimization so the cluster keeps performing at the level it was validated for.
- Health checks
- Preventive maintenance
- Performance optimization
Upgrades and lifecycle
Hardware and firmware upgrades planned around your workloads, and a technology refresh path for the life of the container.
- Hardware and firmware upgrades
- Lifecycle management
- Technology refresh
Security patching
Operating system, firmware and application patches, tested and then applied in maintenance windows agreed with you.
- Operating systems
- Firmware
- Applications
Component failures
Rapid diagnosis and replacement of failed parts, handled entirely by our engineers, with zero effort on your side.
- Rapid diagnosis
- Part replacement
- Zero customer effort
Warranty management
End-to-end warranty handling: we coordinate with OEMs and manage claims, so your team never has to chase a vendor.
- End-to-end coverage
- OEM coordination
- Claims management
On-site support
Skilled engineers at your site for installation, maintenance and incident resolution whenever a task needs hands on hardware.
- Installation
- Maintenance
- Incident resolution
24/7 monitoring
Real-time monitoring of compute, cooling, power and network, with alerting and automated remediation where possible.
- Real-time monitoring
- Alerting
- Automated remediation
Reporting and insights
Regular reports on platform health and utilization, with capacity planning and performance insights to inform your next decision.
- Regular reports
- Capacity planning
- Performance insights
Data and access security
Network security, access control and vulnerability management, aligned with your compliance requirements.
- Network security
- Access control
- Vulnerability management
- Compliance
Customer success
A dedicated account manager and a single point of contact for everything that touches your container.
- Dedicated account manager
- Single point of contact
03Global support
Support that follows the sun.
Our 24/7 data center support runs on a follow-the-sun model: four regions hand over to one another as the working day moves around the globe, so an engineer is always on shift for your container.
Regional coverage · outer to inner ring
- AmericasUTC −5 to −8
- EMEAUTC 0 to +3
- AsiaUTC +8 to +11
- APACUTC +10 to +13
Service level
- Coverage
- 24/7/365
- Initial response
- Under 15 minutes
- Issue detection
- Proactive, through continuous monitoring
At each handover, open work passes to the next region with its full context, so incident resolution continues at every hour of the day.
04Plug and play
We deliver. You deploy.
The AI Container is built, integrated and tested in the UAE, then ships as a standard ISO 40ft container, operational in as little as four months from order. From day one, we run it with you.
Pre-integrated, tested and validated
Compute, cooling, power and network are integrated and validated end to end before the container leaves the UAE.
Delivered ready-to-run at your site
The container arrives as a standard ISO 40ft unit, by road or by sea, ready to be connected.
All systems configured and optimized
Servers, network fabric, cooling loops and power modules are configured and tuned before handover.
End-to-end managed
Monitoring, maintenance, security and lifecycle management, handled by one team after go-live.
100% focus on your AI workloads
Your engineers spend their time on models, data and results, not on hardware, firmware or coolant.
One partner. One solution.
Hardware, immersion cooling, power, network and operations come from a single accountable partner, with a dedicated account manager as your single point of contact. When something needs attention, there is one call to make.
- Compute
- Cooling
- Power
- Network
- Operations
05Security and compliance
Security built into daily operations.
Data and access security is part of the managed service, not an add-on. Every layer of the container is kept patched, monitored and access-controlled, in line with your compliance requirements.
Your data stays on your site
The AI Container runs where you deploy it. Models, datasets and results remain on your premises, under your control: our engineers operate the platform, not your data.
Security patching
Operating systems, firmware and applications patched on a defined schedule, in maintenance windows agreed with you.
Access control
Controlled access for people and systems. Administration runs over a dedicated, redundant out-of-band management network, separate from production traffic.
Vulnerability management
Vulnerabilities identified, assessed and remediated across the stack, prioritized by risk.
Network security
Dual next-generation firewalls at the edge, with cameras, access points and sensors isolated on their own network segment.
06FAQ
Questions about managed services
Answers for the infrastructure and operations teams evaluating the BAYWAW AI Container.
What is included in BAYWAW managed services?
Ten services that cover the full life of the AI Container: server maintenance, upgrades and lifecycle management, security patching, component failure handling, warranty management, on-site support, 24/7 monitoring, reporting and insights, data and access security, and customer success with a dedicated account manager. The exact scope is agreed with you before deployment.
How fast do you respond when something goes wrong?
Support runs 24/7/365 on a follow-the-sun model across the Americas, EMEA, Asia and APAC, with an initial response in under 15 minutes. Monitoring is proactive and designed to surface issues before they affect your workloads, with automated remediation where possible.
Is support delivered remotely or on site?
Both. Monitoring, diagnostics, patching and reporting are handled remotely, around the clock. Skilled engineers come on site for installation, preventive maintenance, component replacement and incident resolution.
Can our own team operate the container?
Yes. Managed services can be scoped to your organization, from fully managed operations to a shared model in which your team runs day-to-day operations and BAYWAW covers the services you choose, such as monitoring, warranty management, lifecycle and on-site support. Responsibilities are defined together before go-live.
How are upgrades and technology refreshes handled?
Hardware and firmware upgrades are planned with you and applied in agreed maintenance windows. Lifecycle management keeps every layer of the container current, and a technology refresh path lets the platform evolve as new GPU generations arrive.
Next step
We run the infrastructure. You run the AI.
Tell us about your site, your team and your compliance needs. We will propose a managed services scope that fits the way you want to operate.